Pages

LG Customer Service Number Canada : LG Canada

LG Canada Contact Phone Number

Customer Care Number: 1-888-542-2623
Phone Number:(647) 253-6300

LG Canada Head Office Address

20 Norelco Dr,
Toronto,
ON M9L 2X6.
Contact LG Canada Customer Care Number:
LG is one of the world’s leading consumer electronics company founded in the year 1958. Advanced digital Electronics. Mobile Communication, Home Appliances, Home Entertainment, Air Conditioning and Energy Solutions are the five operated business division of the company.

34 comments:

  1. This is the worse service I have ever experienced,being in the service business all my life, I can't believe it tanks over two weeks to a above a repair on a warranty repair, with my problem my TV still worked, I couldn't believe if I had to go this long if my TV didn't work, no follow up, had to keep on calling, unacceptable, would not recommend a person to buy lG

    ReplyDelete
    Replies
    1. I am going through a similar experience except with an LG Washer. Terrible worse I have ever experienced. 3 weeks ago I would gladly recommended LG, but not now.

      Delete
    2. We purchased LG gas stove a year ago. The design is unsafe to use. It overheated and done damage to our kitchen cabinet and it happened to other customers. The knobs will let gas to fill the room by accidentally touching them.Company lies to cover problems. Communication next to none. Rotten customer service starts with managers.Technician's report was corrected by management. Promises to call back never happened. Stay away from LG Appliances. Retail stores should stop selling LG Garbage.

      Delete
  2. The worst experience ever, the most unprofessional coustomer service and I can't not believe LG policies- in order to reschedule an appointment I have to pay again and wait for four to six weeks to get the refund of the first service appointment, what a scam. Life is good - way to go LG

    ReplyDelete
  3. I call LG for my phone and telling them the module of my phone is not working properly the agent asked me to send my phone to repair and the cost is 149 dollars and I reply to him the price for the module is 20 dollars and he said it doesn't matter the price is set up.

    Screw you LG

    ReplyDelete
  4. I want the CEO's email address. They treated me good once now not so much with the same issue!

    ReplyDelete
    Replies
    1. And they probably don't want me to call I'm so angry

      Delete
  5. I have been battling with LG for over 4 months. It has reached a point where i know i will have to get W5 involve. there are no manager told one would have called since it was expedited to the highest level. I waited for over 2 mths. no call after a series of call i was then then told next day by 8 I would be by a manager I called 8:30 was told office open at 9. called 9:45 told open at 11 am. I got a supervisor after waiting almost 2 hours came on asked my name and hang up I called back a few days later was told they are in the process to dispatch a tec. and I just called and apparently one has my case but is on lunch has no name I said I will hold since the individual had never call or talk to me I was willing to hold until time was no object I was hangup on. I already paid a LG tec. $220 in the beginning for the service only to incured more damages and always being told by customer service parts is on order and the tec. will return when parts comes in still waiting since July.

    ReplyDelete
  6. LG Should have a Canadian office or hire competent staff with the way its going and the service you receive I would not tell my worst enemy to get caught with one of their product

    ReplyDelete
  7. the most unprofessional customer service in the history of customer services. LG need new management structure in order to survive the damages the current one is doing

    ReplyDelete
  8. LG CEO need to step-up to the plate and assets the damages incur by their tec. as well as hight competent management team to ensure customers are not left out in the cold having to wait months to feel like they have done something wrong by purchasing their product. Having to wait over 4 nonths and write 3 blob in order to get a partial promise is not what customer want. The CEO need to take charge to ensure the company they love to say "LG is one of the world’s leading consumer electronics company founded in the year 1958. Advanced digital Electronics. Mobile Communication, Home Appliances, Home Entertainment, Air Conditioning and Energy Solutions are the five operated business division of the company." is nothing but a non caring no sense of empathy to the damages and cassias their inflict on the like of customers who does not know what they are getting into when they purchase their product. stay tune

    ReplyDelete
  9. This comment has been removed by the author.

    ReplyDelete
  10. This comment has been removed by the author.

    ReplyDelete
  11. This comment has been removed by the author.

    ReplyDelete
  12. This comment has been removed by the author.

    ReplyDelete
  13. Highly incompetent management team who hides behind customer service agent in offshore country that thing escalate to the highest level mean parts is on order for 4 months and thinks their are granting a favor to correct their damages.While refused to take the ownership to make thing fully whole.

    ReplyDelete
  14. LG CEO need to step-up to the plate and assets the damages cause by their tec. as well as their highly incompetent management team who need to ensure customers are not left out in the cold having to wait months to be treated as if they have done something wrong by purchasing their product. Having to wait over 4 nonths and write 3 blob in order to get a partial promise is not what customers want. The CEO need to take charge to ensure the company they so love to say "LG is one of the world’s leading consumer electronics company founded in the year 1958. Advanced digital Electronics. Mobile Communication, Home Appliances, Home Entertainment, Air Conditioning and Energy Solutions are the five operated business division of the company." is nothing but a non caring company with absolutely no sense of empathy to the damages and cassias their inflict in the life of customers who does not know what they are getting into when they purchase their product. stay tune

    ReplyDelete
  15. W5 we need you on their tail will be in touch

    ReplyDelete
  16. After 5 months LG finally decided that although they came in and damage my dryer which was in good order to mes sup the washer they were suppose to fixed they will only fix the washer on Thursday waiting to see if the miracle parts which has been on order for 4 months will show up with the tec. since one could not come out until parts arrive.

    ReplyDelete
  17. As to my dryer although they mess it up they cannot fixed it because although its a LG product and asked me to hold down a few button put out and in they figure and was turn off although it was done by their rep its must have been that the gas is not streaming and they do not have a service center in Toronto so they do not have tec that deal with gas appliances and therefore they cannot fix it i should find a gas repair person to fix their mess and they are not going to pay the bill to fix their negligence. Where is the 5th Estate and W5 I am working on it.

    ReplyDelete
  18. LG CEO I am challenging you to respond 20 Norelco Dr,
    Toronto,ON M9L 2X6. you are less than half and hour away from where your company commit the unthinkable and refuse to make things right.

    ReplyDelete
    Replies
    1. We contacted LG to fix our washer after multiple calls they came and now my Washer leaks every time I try to use it and my dryer does not heat. We paid the tech $220.00. We have been trying to get LG to come back and fix the mess they created with LG for over 4 months. It has reached a point where i know i will have to get W5 involve. We can never get to speak to a manager we are always told one would call and it has been since it was expedited to the highest level. I waited for over 2 mths. no call, I had to call multiple times i was then then told next day by a manager would call I called 8:30 was told office open at 9. I called 9:45 told open at 11 am. I got a supervisor after waiting almost 2 hours came on asked my name and hang up I called back a few days later was told they are in the process to dispatch a tech. and I just called and apparently one has my case but is on lunch has no name I said I will hold since the individual had never call or talk to me I was willing to hold until time was no object I was hang-up on. I already paid a LG tec. $220 in the beginning for the service only to incurred more damages and always being told by customer service parts is on order and the tec. will return when parts comes in still waiting since July. I asked for the tech who did the original work they said he has been transferred to a different area. We finally got them to send another tech we called the day before he was supposed to arrival only to be told he no longer works with LG they did not schedule another tech or call to let us know nobody would be coming to fix what they broke on the initial visit. We would like LG to fix/repair what they broke, we paid for a service and they should do the right thing and fix what the serviceman boke.

      Delete
  19. Well my appointment which I waited an additional 5 business days to receive since there is no service center in the GTA should have been today. I called last night to let them know at least 3 people will be at home so not to bother try the no one was at home game. I was told the tec. which was suppose to show just quit. OK they did not have any tec last week hire one this week who so happen to quit the day before their first assignment. people put the peaces together and see if LG is not one the brink of going under you know what that mean stay away from their product. I will not erase anything until I am made whole.So I was given another 5 business day to wait until they hire again, I guest I am 1st. in line so can you imagine what number you would be at if you end up with one of their product and need help.

    ReplyDelete
  20. I just spoke to LG customer service Rep now there are service centers but can give number for them since there are not direct LG center. I call but the order has to come in from LG. I call back LG now I am on hold to get a so call number which will allowed them to fix the problem on them. well it was a blank they cannot give me the number i was told to hold for since there dispatch team is already arranging it again, so I will know in 5 more business days. The so call Supervisor who call after my first few post was suppose to call with a date the next day now its almost 2 week and 2 consecutive 5 days wait with the first tec. hires and quit before they could start. That mean Management team need to be replace (100%) Its time for them to quit or pink slip.

    ReplyDelete
  21. Since thee is always someone at home 24/7 they can never say no one was at home. That is always mention that we can accommodate any time and date.

    ReplyDelete
  22. Can anyone bereave it I got a call from LG now telling me when they get an appointment from Morgans they will let me know. You would think think they would be calling with an appointment considering even in my post availability is 24/7 even with short notice.
    What could I said more than do not call back without an appoint date. BBB is on it now.

    ReplyDelete
  23. Called to get the so call appointment which was suppose to be setup with Morgans,anyway get to find out that the individual who call to say they are going to make the appointment was a Supervisor so I was put on hold for over 20 Mins so the rep can get a date from her result I then hang up on.

    Called back waiting time was 4 mins then went to 5 mins spoke to the rep he was tong tight each time he said he can see why i am upset but afraid to talk.

    ReplyDelete
  24. I called this morning on hold for 29 mins. was then told an appointment was make with Morgans for Friday the 10th. told them i will call back to confirm time range/ let see the cat and mouse chase if Morgans is going to go out of business on Thursday Nov 9th.

    ReplyDelete
  25. Well it seems like Morgans also quit. I now cant help but think these people are professional and they do not want to get involve with a scam to not fix the appliances and only make excuse that may be the only reason why everyone quit they are unable to come up with some one who will do what they want and they may not want to come and file an excuse. They want to come and do the actually work. Lets see what comes next.

    ReplyDelete

  26. No they need bills of sales in order to do the job which i offer to fax to them in July to show i would be still under coverage and they told me bill of sale does not matter they goes by serial number which determine when it was made . So I have to paid the Tec $220. if it was no good to them it was no good me me either since serial number was what they goes by so I tossed it .I brought it up month ago that I had to paid since they goes by the serial number and I toss it since they did not want to provide the fax number or care about purchase date. The only way I would be told to pay is that they already determine that they are not accepting my purchase receipt with the date. To be continue

    ReplyDelete
  27. Well I called and is on hold to clarify with a Supervisor,since I was told Yesterday and just now that ARS will be coming on Friday but they will need bill of sale to proceed with repairs no I am still on hold an all Manager/ Supervisor refuse to come on line to confirm that I am not going to waste another day or the Tec is not going to quit prior to coming since they are informs of conditions they know are not terms and condition of LG. since LG did not give them proper direction.

    ReplyDelete

  28. well the Tec came but LG did not informed the company about the parts that was on order for 5 months was needed in order to fix the washer. SO the Tec could not do the job. I called Lg anf asked for Raymond who his the so call Supervisor who promise me that he would give ARS the proper detail and parts needed so this drama can be over with. Although I stayed on the line for close to an hour waiting for him and also waited for him to call ARS services to ensure they had the right parts and not coming to do nothing more than to end the game LG Customers Service think is so extremely funny when they had me on the phone with the extremely long wait time for me to get dis pare and hang up. So the game is still on I was going to visit their head Office but been windup I figure to get unwind and continue with my next step to get this air. So the name they gave me is Valerie and has refused to change it since when the called me that just to waist my time and get their power hungry laugh. but LG last laugh always laugh the best, Why? anyone who goes to look you up will never purchase any of your products knowing what they will have to face not to mention your rating. I will continue and take a ride to their office hopeful next week if that is part of what it will takes to get my machine fix. to be continue

    ReplyDelete
  29. Holy cow! Not 1 positive comment about LG’s service. I thought my experience was the exception- apparently not! My refrigerator died on Jan 13 & I called for service & chose their flat rate out of warranty one price option. A tec arrived on Jan 17 (not bad response) & diagnosed the problem saying he would return with the parts in a few days. By the 22nd I called the service company for an update & was told their tec who does compressors was on vacation for 2 to 3 weeks & that they have asked LG to send another company. I called LG to ask who was coming & when & if they would come with the parts the first company diagnosed as required. They apologized repeatedly but really couldn’t or wouldn’t answer my question. After nearly an hour on the phone they finally had another service appointment but it was with the same company who’s tec was on a 2 to 3 week vacation. Finally arrangements were made with a second company. I contacted that company & they confirmed they had gotten an email from LG but no work order. I called LG back & was told they were waiting for the service company to fill out some form & send it back. No idea what that’s all about. Anyway, it’s been 2 weeks & I still have no refrigerator & absolutely no idea what if anything is happening. I have now called LG 3 times to straighten things out with no results. I asked repeatedly to speak to a supervisor or manager & in spite of the fact LG’s website says you can escalate a complaint by asking for a supervisor that doesn’t appear to be an option. I have searched for a phone # in Canada that I can call, but no luck. They really need to have an escalated complaint # that is not part of their call center in the Philippines. I am completely dissalusioned with LG & would not recommend their products to anyone.

    ReplyDelete
  30. I give them to my husband. That may sound rather ridiculous, but his original trade out of school was as an electronics technician and he can do it all. Back before TVs and VCRs were disposable items, he repaired them. We have yet to purchase a microwave or TV as we were always able to have him repair something no one else wanted to have fixed- even convection microwaves.https://euappliancerepair.com/

    ReplyDelete

ShareThis